Can You Change The Shipping Address On Ebay After Purchase

eBay Coin Dorsum Guarantee protects the buyer if an item doesn't arrive ("item not received"), an particular differs significantly from the seller's description, the seller doesn't fulfil their returns policy every bit stated in the listing, or if the buyer doesn't receive a full refund after a render.

What's covered

Covered

Purchases are covered by the eBay Money Back Guarantee when all of the following are true:

The eBay Coin Back Guarantee bluecoat is visible on an detail list
Any of the following scenarios:
- An item isn't received, or
- The detail isn't as described in the list, or
- The seller doesn't fulfil their return policy as stated in the list (i.e., the heir-apparent requested a return within the seller's return policy, only the seller failed to accept or facilitate the return and/or outcome a refund).
A buyer reports that they didn't receive an item or requests a return within the eBay Money Dorsum Guarantee timelines
The purchases were made on eBay.ie checkout
The items were paid for in a single payment
Items nerveless in person are covered, provided all of the above conditions are met

Non covered

Transactions paid with any offline payment methods (examples: cash, money/postal orders, bank transfers, escrow services)
Duplicate claims through other resolution methods
The following scenarios:
- A local pickup item wasn't nerveless past, or on behalf of, the heir-apparent
- Items damaged during pickup
- The heir-apparent arranged for courier pickup, their own shipping method, or freight delivery of the particular
- The item was sent to another address afterwards the original commitment, or heir-apparent uses a freight forwarder (exceptions which are however eligible for coverage include: eBay shipping programs such equally the Global Shipping Program and eBay international standard delivery, and eBay authentication programs)
The post-obit excluded categories, items and listing types:
- Vehicles
- Real Estate
- Business & Websites for Auction
- Digital Content
- Intangible Goods
- Not-fungible tokens (NFTs) including physical items combined with or attached to NFTs
- Classified Ads
- Services
- Some business equipment categories
- Heavy industrial equipment

International transactions

When a seller offers an international shipping pick (such equally worldwide aircraft), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing.

Buyers and sellers are subject area to the eBay Money Back Guarantee or like buyer protection policy of the eBay site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller.

For more than information on international selling see our International selling policy.

When a buyer doesn't receive an item

If a buyer doesn't receive an item, they must submit a request to report that the item hasn't arrived within thirty days from the estimated delivery appointment. The seller should address the buyer's business organization and provide updates on the delivery of the item, tracking information, or a refund.

If the heir-apparent isn't happy with the seller's response or the buyer doesn't receive a response inside 3 business days from the date the request is opened, the buyer tin enquire us to step in and help. In some cases, eBay may do this without the buyer asking.

If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-fourth dimension commitment to the buyer's address (every bit displayed on the 'Order details' page).

Data required to prove a successful on-fourth dimension commitment is all of the post-obit:

Tracking number (that tin be independently validated) uploaded to the site by the seller before the estimated delivery date;
A delivery status of "delivered" or "attempted delivery" (or equivalent in the land to which the item was delivered);
The engagement of delivery or attempted commitment;
The recipient'south address, showing at to the lowest degree the city/county or postcode (or international equivalent) that matches the ane found on the 'Order details' page; and
Signature confirmation, if the total order cost (full of item(s), postage and tax) is €550 or more. Larn more about our signature confirmation requirements.

If we determine that the detail wasn't successfully delivered, we refund the total cost of the particular and original postage. The seller is required to reimburse eBay for the amount of the refund. Observe out more well-nigh reimbursement .

Generally, the heir-apparent is responsible for accepting the detail when it arrives. If the buyer refuses delivery, their claim is non eligible for eBay Money Back Guarantee.

Some exceptions include, but are non express to:

The heir-apparent tin provide, via written proof from the carrier, that they refused the bundle because information technology arrived empty or was damaged in transit.
The item arrived after the estimated delivery date

The buyer is responsible for paying any customs and duty fees for international postage.

Exception:

The seller overstated the value of the item, which resulted in higher community fees

Returning an item

When an item doesn't friction match the list

If a heir-apparent receives an item that doesn't match the listing, the heir-apparent needs to submit a return asking within 30 days from the date the item is received. The seller should accost the buyer'due south concern and offering a solution inside 3 concern days from the date the request is opened. Examples of solutions are accepting a return, offering a replacement or refund, or another solution such as allowing the heir-apparent to keep the particular and providing a full or partial refund. In some cases, we may automatically accept a render request on the seller's behalf.

When a heir-apparent wants to return an item because they've changed their listen

If the detail matches the seller's description just the buyer still wants to return it, the buyer will first demand to check the seller'southward return policy to determine if the seller accepts returns. If the seller does have returns, the buyer must submit a render request within the timeline specified by the seller. The seller should have the render or offer another adequate solution, in accord with their return policy, inside 3 business days of the buyer submitting the asking. In some cases, we will automatically accept the return on behalf of the seller.

If the seller promises returns and/or refunds in the listing description but refuses to offer the buyer a solution, the asking volition exist considered as an 'particular that doesn't match the listing' request for the purposes of this policy.

Return obligations of the seller

When an detail is returned because information technology doesn't match the listing, the toll of the render postage is the seller's responsibility. The seller must provide a return postage label or offer another render method that is acceptable to the heir-apparent.

Signature confirmation is required for items with a total cost of €550 or more than. Learn more well-nigh our signature confirmation requirements.

If the seller chooses to offer the buyer an untracked return label, the buyer volition non exist required to provide proof of delivery or signature confirmation if eBay is asked to step in and help.

The seller must accept the render at the same location specified in the listing. The seller must pay for any customs charges on the returned item.

Once the item has been received, the seller must refund the buyer (less whatsoever loss in the item value, if the item is returned after it was used or damaged by the buyer) within two business days of the date the item was received. If tracking is available and confirms receipt of the returned item, and the fourth dimension to refund has expired, eBay may automatically refund the buyer. Nosotros require the seller to reimburse u.s.a. for the corporeality. Find out more about reimbursement.

If eBay is asked to stride in and help, the seller will no longer exist able to upshot a fractional refund to the buyer, even if the item is returned used or damaged by the buyer.

Return obligations of the buyer

The buyer is responsible for returning the item, within the eBay Coin Back Guarantee timelines, in the same condition in which information technology was received.

When a return postage characterization is made available to the buyer and/or the buyer chooses to purchase a split up label, the heir-apparent won't be refunded by eBay for the cost of the label.

If the heir-apparent purchases their ain render aircraft label, they must provide proof of delivery for the return.

Proof of delivery is tracking that can be independently validated and includes the following information:

A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered);
The date of commitment or attempted commitment;
The recipient'due south accost, showing at to the lowest degree the city/county or postcode (or international equivalent) that matches the 1 found on the 'Order details' folio;

Buyers may be liable for any loss in value of the item if this loss in value is attributed to handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the detail. Some sellers may deduct the corporeality of loss from the amount refunded to the buyer if the item is returned after existence used or damaged past the heir-apparent.

If a buyer reports that an item is apocryphal and there are stiff indicators that the item is counterfeit, eBay may not require the heir-apparent to return the detail to the seller. The heir-apparent agrees to cooperate with u.s. to ensure the proper disposal of the item. The buyer may not sell the item on eBay or elsewhere.

When returning the particular to the seller isn't required

In some cases, nosotros may not require that an detail exist returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller.

Examples of situations when a return will not be required for a refund (non an exhaustive list):

The seller has not responded to a return request, chooses not to accept a return request for an item that doesn't match the listing description, or has not provided a return stamp label or another render method.
The item location was misrepresented.
It'south hazardous to mail service the item back.
The item no longer has a value, for example live plants or animals that have expired.

Alternatively, with the heir-apparent'southward consent, we may requite a partial refund to comprehend differences between how the particular was described in the listing and the actual item that was received. When given a partial refund, the buyer isn't asked to render the particular to the seller. The seller may be required to reimburse eBay for the partial refund.

When eBay is asked to pace in and assistance on a return

Once a return asking is opened the seller should answer to the request and accost the heir-apparent's concern by accepting the render or offer another acceptable solution. If dissatisfied with the seller's solution, the heir-apparent can ask eBay to step in and aid subsequently iii business days from the appointment the return asking is opened.

If asked to step in and aid, we may ask the heir-apparent to return the detail to the seller if:

We can't make up one's mind that the detail received by the heir-apparent matches the list clarification, even if the seller doesn't offer returns, or
The seller's stated return window and policy applies, or
The seller has already offered to take a return

If asked to step in an help, we may refund the heir-apparent and seek reimbursement from the seller without requiring the heir-apparent to return the item, if the item doesn't friction match the list or the seller's return policy applies and:

The seller has non responded to the return asking within 3 business concern days from the date the render was requested, or
The seller chooses non to accept the render and their return policy applies, or
When a return request is opened for "item not equally described" or the seller offers gratis returns and the seller doesn't provide a render stamp label or some other adequate solution.

Timelines

Item non received

A buyer can study that they didn't receive an item once the latest estimated delivery has passed and for 30 days after the latest estimated delivery
The seller has iii business concern days from the date it was reported to respond to the buyer and offer a solution. If the seller does not respond and offering a solution, the buyer can ask u.s. to pace in and help. The seller must accept uploaded the tracking data to the site before the heir-apparent asks us to step in and help for the asking to be considered.
If the buyer doesn't ask united states to stride in and aid within 21 business days of reporting that they didn't receive an item, the asking closes automatically.

Particular not as described

A buyer must submit a render asking no later than 30 days afterward the bodily (or latest estimated) delivery date or the date the detail is collected, or, if the seller'south return window is longer, within their stated return window.
The seller has 3 business days from when the request is submitted to answer to the buyer with a solution. If the seller does not answer with a solution, the buyer can enquire us to footstep in and help.
If a return is accepted by the seller, the heir-apparent must ship the item back to the seller inside 10 business days from when the return label is provided to them. If the buyer does not transport the return by that engagement, we may close the return.
The seller must outcome a refund within 2 business days of receiving the returned item. The buyer tin can inquire united states to step in and help for a period of ten business days after the refund deadline has passed.
If the buyer doesn't ask us to step in and assist within 21 business days of starting a asking for a return where no tracking information is uploaded (or the timelines described if a refund or replacement isn't received), the request closes automatically.

When the buyer wants to render an detail because they accept changed their mind

The buyer must asking a return within the return window that is specified in the seller's render policy.
The seller has three business days from when the asking was opened to respond to the heir-apparent and offer a solution. If the seller doesn't respond with a solution, the buyer can inquire the states to step in and help.
The seller must issue a refund within 2 business days of receiving the returned item. The buyer can inquire the states to step in and help for a flow of x concern days after the refund deadline has passed.

Latest estimated delivery/collection date

When we have no information about the actual delivery date, nosotros use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery appointment to be 7 days from the payment date for transactions between a buyer and seller in the same country, and 30 days from the payment engagement for buyers and sellers in unlike countries.

For items collected in person, the latest estimated collection date will exist vii days from the payment date for transactions betwixt a heir-apparent and seller in the aforementioned country, and 30 days from the payment appointment for buyers and sellers in different countries.

Extended timelines for eBay Coin Back Guarantee coverage

In some limited situations, we may extend the flow of fourth dimension in which a buyer is eligible for the eBay Money Back Guarantee. This extra fourth dimension allows u.s. to take into consideration the buyer's location, the postal service used, a seller's extended render window, national holidays (due east.g. Christmas), or delays due to circumstances such a natural disaster, national emergency, labour strike, governmental act, or other instances such as fraud. In most instances, when nosotros extend timelines for eBay Money Back Guarantee coverage, and in cases where the seller is responsible for requests opened during such extended timeline, nosotros'll notify sellers with an annunciation on eBay.co.uk.

Appeals

Buyers and sellers have the opportunity, within thirty days from when nosotros make a decision about a transaction issue, to appeal the conclusion by providing appropriate documentation. We reserve the right to seek reimbursement from the seller if a buyer's entreatment is successful. Learn more about reimbursement.

Refunds to buyers

We refund buyers to their original payment method. If nosotros're unable to send refunds to the original payment method, we may provide refunds by coupon or vouchers redeemable for time to come purchases on eBay.

eBay does not encompass losses a buyer may sustain that are owing to fluctuations in currency exchange rates applied to the refund past the buyer's depository financial institution, credit card issuer, or payment service provider. If you are a buyer, please bank check the currency conversion policy imposed by your credit carte issuer, depository financial institution, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency.

Seller payment holds, reimbursements, and fees

Seller payment holds

If a buyer reports that they didn't receive an detail, requests a return or asks eBay to step in and help with a transaction issue, a seller'southward funds may exist held by eBay as outlined in the User Agreement and Payments Terms of Use.

Seller reimbursements to eBay

As described in this policy, eBay may determine that the seller is responsible for providing a refund to the buyer. When eBay bug a refund to the heir-apparent on the seller'southward behalf, eBay volition seek to recover this amount from the seller in accord with the User Agreement and Payments Terms of Use.

When eBay issues a refund to the heir-apparent:

We will deduct the refund corporeality from the seller funds that have not yet been disbursed, or
If the seller funds are not sufficient to comprehend the refund, we volition charge the refund amount to the seller's payout banking company account, or other payment methods on file

If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means.

Seller fees

If a seller problems a buyer a full refund before we're asked to step in and help, we may credit the seller's final value fee. Learn more virtually invoice fee credits.

Using other programmes to address a business

Buyers tin't utilize more than 1 resolution method to become a refund. After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection, or requesting a chargeback from their payment provider) a heir-apparent is required to use that process for the elapsing of the instance.

If a heir-apparent files a chargeback or a PayPal Buyer Protection dispute, any cases opened through eBay Coin Dorsum Guarantee for the aforementioned transaction are immediately closed.

Fraudulent claims

Buyers who engage in activity as described in the Abusive buyer policy may exist subject to a range of actions, including the loss of eBay Money Back Guarantee coverage, warnings, being blocked from requesting returns or refunds on eBay, existence blocked from opening claims, and account pause.

Activeness that is not allowed includes, but is not express to:

A heir-apparent opening duplicate requests using other programmes
A buyer colluding with a seller to wrongly declare an item's value for customs
A heir-apparent filing a chargeback after receiving a refund
A buyer challenge an item was not received when there is proof of delivery to the buyer's accost on the Guild details folio
A buyer falsely claiming an particular was not as described
A buyer returning an detail other than the original detail received
A buyer using or damaging an item and then returning it

For more information on consequences, see the Abusing eBay section of the eBay User Agreement. In addition, we reserve the right to indefinitely suspend the heir-apparent's coverage under the eBay Money Back Guarantee.

Other terms

Buyers and sellers permit us to make final decisions almost all cases, including appeals.
We may provide buyers and sellers access to each other's names, usernames, contact data, and other information relating to a request.
When a buyer and seller don't speak the same linguistic communication, we may assist with communication until the event is resolved.
eBay Money Back Guarantee is non a product warranty.
In some situations, we may open a request on behalf of the buyer. This may include situations in which a seller is suspended for fraudulent activity.
Nosotros reserve the right to fix whatever processing errors nosotros discover past debiting or crediting the payment method used for the wrong refund or reimbursement.

Availability of eBay Coin Back Guarantee

eBay reserves the correct to change or cancel eBay Money Back Guarantee independently and without giving reasons. If eBay cancels eBay Money Dorsum Guarantee, all open applications will be candy until the final decision.

Heir-apparent protection is bachelor on the following eBay websites:

eBay Money Dorsum Guarantee:

eBay Buyer Protection:

eBay Customer Guarantee:

Source: https://www.ebay.ie/pages/help/policies/money-back-guarantee.html?mkevt=1&mkcid=1&mkrid=5282-53468-19255-0&campid=5336728181&customid=&toolid=10001

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